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11/2009 - Present

Industry: Business Services - Other

Manager, Proposal Services

Direct all proposal efforts for Xerox's human resources outsourcing and relocation / global mobility business. Manage the proposal development team (including offshore resources) and the complete lifecycle of proposal development activities. Successfully created and implemented detailed proposal process to allow team to handle increased volume of RFPs. Oversaw recruitment and hiring to double size of the team.Manage and respond to relocation / global mobility RFPs working directly with the Senior Vice President, sales, implementation, and Client Services Managers. Developed and maintain database of standard relo proposal responses.Manage reviews with the proposal writers / business developers / sales leads, improved the proposal database and managing the use of all proposal graphics. Perform final review and editing of all proposal documents prior to submittal.

3/2009 - 10/2009

Industry: Computer/IT Services

Proposal Writer/Manager

As proposal writer/manager, was responsible for analyzing RFP requirements, writing and editing proposals, developing compliance matrices, as well as organization and research for this toll road systems integrator. Responsible for writing and maintaining standard boilerplate material and customer references to be used by proposal group. Developed installation plans for large multi-million dollar customers. Assisted documentation group with software testing. Interfaced daily with engineering, project management, and marketing to ensure compliance with customer needs.

12/2008 - 3/2009

Industry: Financial Services

Proposal Manager

Proposal Manager for Leading Accounting Firm

Managed proposal development process for financial professional services. Responsibilities included evaluation of requirements, gathering raw proposal materials from service delivery team members, transforming and consolidating team member input into clear and effective responses, writing executive summaries and non-technical content, and complying with all solicitation response requirements. Developed and wrote persuasive messaging based on information provided from research profiles, meetings with proposal team members, direct meetings with client staff and management, and knowledge of organization offerings. Collaborated with graphic design team to develop visual themes that support key messages and appropriately address target audience.

2/2002 - 12/2008

Industry: Computer Software

Proposal Manager

Proposal Manager for Software Manufacturer

Managed all proposal activity for this software manufacturer and successfully improved company win ratio. Responsible for development of RFP/RFI responses and stand-alone proposals, reporting directly to the Senior Vice President. Interfaced daily with development, legal, sales, and services personnel in order to provide accurate and detailed responses, and ensuring compliance with customer requirements. Responsibilities included analyzing requirements, writing, editing, research, graphics, organization, reporting, and archiving of all proposal activities in this leadership role. Participated in pre-bid conference calls with customers to improve corporate understanding of their needs and budgets. Also responsible for analyzing trends in RFP requirements and reporting results to development so that product features can be developed or enhanced for future releases. Developed and implemented proposal process that was endorsed by senior management and initiated various strategies to improve win ratios with measurable results. Tracked all proposal activity and provide weekly reports to senior management. Created and maintain searchable database of technical responses. Coordinated and supported international proposal activity for overseas Value Added Resellers. Created block diagrams of proposed solutions for inclusion in all proposals. Wrote documents describing company services that are used to support sales and proposal efforts. Developed Statements of Work (SOWs) following contract award.

11/2000 - 1/2002

Industry: Telecommunications Services

Technical Writer

Responsible for writing hardware and software user documentation for Class 5 telecommunications switching equipment to support training, installation and sales. Created new documentation and updated existing documentation. Validated proprietary system software to ensure accuracy of user documentation accuracy. Assisted and interfaced directly with installation team to validate accuracy of installation manual. Produced all graphics and digital photography to enhance document usability and appearance. Supported department with FrameMaker and Word problems. Provided graphics assistance for documentation department. Interfaced daily with engineering and assembly departments. Provided editing support for documentation and training departments. Provided customized documentation for international sales.

6/1998 - 11/2000

Industry: Computer/IT Services

Sr. Proposal Manager

Managed all aspects of the proposal process, including analyzing RFP/RFQ/RFI requirements, scheduling, writing and editing proposals, organization and research for this Electronic Toll Collection provider. Managed proposal projects and teams from receipt of customer RFP through contract award in a competitive bid environment. Maintained database of boilerplate responses used by entire company. Interfaced daily with sales, engineering, contracts, training and field offices to ensure compliance with customer needs. Also responsible for writing marketing documentation for use by sales and marketing. Produced graphics, including digital photography, for integration in proposals and other documentation. Provided editing support for proposal and marketing departments.

1/1997 - 6/1998

Industry: Telecommunications Services

Sr. Technical Writer

Responsible for research, writing, and editing software application guides for long-distance carrier networks systems. Updated existing and created new documentation. Familiar with ISO 9000 standards for documentation production. Provided editing services for the group. Served as project leader for standardized English initiatives and ISO 9000/Quality Management initiatives within documentation group. Interfaced with engineering to ensure accuracy of information in documents and to enhance usability of engineering design documentation.

10/1987 - 1/1997

Industry: Telecommunications Services

Sr. Proposal Writer/Technical Writer

Coordinated all aspects of the proposal process as project leader, including writing and editing proposals, organization, research, and graphics production. Responsible for writing and editing of standard boilerplate responses used by entire department. Interfaced daily with sales, engineering, contracts and corporate offices to ensure compliance with customer needs. Also responsible for writing product documentation regarding telecommunications system hardware and software for use in training, sales and marketing. Produced graphics for integration in documentation. Provided editing support for product documentation department.

1/1985 - 10/1987

Industry: Telecommunications Services

Project Manager

Coordinated planning, implementation and upgrade of telecommunications systems as project manager. Conducted training classes for customers. Also produced pricing proposals and product documentation. Responsible for direct sales and marketing of telecommunications equipment to small and medium-sized businesses.

EDUCATION:

1/1985 - 5/1987

Bachelor's Degree

Bachelor's Degree in Journalism / Communications, with major emphasis in public relations.

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